PLDT Selects Amdocs to Digitally Transform its Network Operations for Greater Agility and Enhanced Customer Experience
- Written by Telegraph Magazine
Amdocs' next-generation operational support systems (OSS) platform will modernize, unify, orchestrate and automate PLDT's network operations on the public cloud, empowering PLDT to streamline their end-to-end business processes
JERSEY CITY, NJ - ACCESSWIRE - 7 August 2024 - Amdocs (NASDAQ:DOX), a leading provider of software and services to communications and media companies, today announced that PLDT Inc.(PLDT), a leading telecommunications and digital service provider in the Philippines, has selected Amdocs' next-generation operational support systems (OSS) platform to modernize, unify, orchestrate and automate its network operations on public cloud to drive growth, agility and enhanced customer experience.
Under this agreement Amdocs will deliver its market-leading Intelligent Networking Suite, operating on the public cloud, featuring unified network inventory, service and network orchestration, and business process automation capabilities. The agreement also includes the customer service solution for case management which is part of the Amdocs Customer Engagement Platform, Amdocs' offering built based on its partnership with Microsoft.
Aligned with PLDT's cloud-first strategy, the modernization of its architecture ecosystem and network operations will empower PLDT to meet the growing demand for network capacity and business agility as it delivers a seamless customer experience to its end users. The platform will enable a wide range of provisioning changes, capacity planning and fault-resolution services across a single, connected platform, while streamlining the Filipino service provider's end-to-end business processes.
"We are committed to continuously improving our network through innovation and streamlining our operations to deliver the latest technological advancements and elevated quality of experience to our customers," said Gilbert O. Gaw, FVP & Head of Information Technology and the Transformation Office at Smart Communications, Inc. (Smart), wireless subsidiary of PLDT. "We are excited to deepen our collaboration with Amdocs as we transform our network operations and deliver customer experiences that set a new standard of excellence."
"One of the keys to growth for today's communications service provider is the ability to improve productivity and deliver seamless customer experiences while controlling operating costs. To do so, operators need an agile, flexible, scalable and modern operational ecosystem that offers speed, interactivity and connectivity," said Anthony Goonetilleke, Group President of Technology and Head of Strategy at Amdocs. "Our OSS suite is a future-ready platform that will help PLDT enhance operational resilience, accelerate automation, and ultimately deliver a fantastic customer experience."
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About Amdocs
Amdocs helps those who build the future to make it amazing. With our market-leading portfolio of software products and services, we unlock our customers' innovative potential, empowering them to provide next-generation communication and media experiences for both the individual end user and enterprise customers. Our approximately 29,000 employees around the globe are here to accelerate service providers' migration to the cloud, enable them to differentiate in the 5G era, and digitalize and automate their operations. Listed on the NASDAQ Global Select Market, Amdocs had revenue of $4.89 billion in fiscal 2023. For more information, visit www.amdocs.com
Amdocs' Forward-Looking Statement
This press release includes information that constitutes forward-looking statements made pursuant to the safe harbor provision of the Private Securities Litigation Reform Act of 1995, including statements about Amdocs' growth and business results in future quarters and years. Although we believe the expectations reflected in such forward-looking statements are based upon reasonable assumptions, we can give no assurance that our expectations will be obtained or that any deviations will not be material. Such statements involve risks and uncertainties that may cause future results to differ from those anticipated. These risks include, but are not limited to, the effects of general macro-economic conditions, prevailing level of macroeconomic, business and operational uncertainty, including as a result of geopolitical events and the COVID-19 pandemic, as well as the current inflationary environment, and the effects of these conditions on the company's customers' businesses and levels of business activity, including the effect of the current economic uncertainty and industry pressure on the spending decisions of the company's customers, Amdocs' ability to grow in the business markets that it serves, Amdocs' ability to successfully integrate acquired businesses, adverse effects of market competition, rapid technological shifts that may render the Company's products and services obsolete, potential loss of a major customer, our ability to develop long-term relationships with our customers, our ability to successfully and effectively implement artificial intelligence and Generative AI in the company's offerings and operations and risks associated with operating businesses in the international market. Amdocs may elect to update these forward-looking statements at some point in the future; however, Amdocs specifically disclaims any obligation to do so. These and other risks are discussed at greater length in Amdocs' filings with the Securities and Exchange Commission, including in our Annual Report on Form 20-F for the fiscal year ended September 30, 2023 filed on December 13, 2023 and our Form 6-K furnished for the first quarter of fiscal 2024 on February 20, 2024, and for the second quarter of fiscal 2024 on May 20, 2024.
